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Ticketing FAQ

Ticketing FAQ

Who should I contact for questions or concerns regarding online ticket orders and wristband and shipping questions? 


If you have any technical questions regarding your credentials or concerns with your shipment details, please call or email eventbrite.

 

Do I need a hard ticket to get in the festival?


Your wristband will take the place of a traditional ticket, and will be automatically shipped to you in advance of the event. If you buy your ticket after the cutoff date to have it mailed you will go to Will Call at the entrance of the event to get your wristband.

 

When will I get my wristband in the mail?


Full  weekend orders began shipping on April 16, 2015. 2 Day passes begin shipping after May 7th.  Delivery time is usually 5-7 business days. When your order has shipped, you will receive an email from fulfillment@eventbrite.com with your shipment tracking info.

IMPORTANT: Wristbands will be sent to the shipping address submitted at ticket checkout. You can update your shipping address through your account page on http://eventbrite.com , however once your order has shipped, address changes cannot be honored.

When you receive your wristband, you will be able to register it here. When you complete this step, Lightning in a Bottle will be able to contact you directly with the most up-to-date festival information that will help you make the most of your festival experience.

 

Do I have to sign for my package?


No.

 

The address I originally provided is incorrect; Can I update my address?


Once packages have shipped you will not be able to update your shipping address. If your package is undeliverable, it will be returned to us and we will hold it at will call.

 

I've tracked my package and I'm concerned it won't be delivered.


Go to will call to pick-up at the on-site box office with an ID that matches the name on your order. They will be able to verify you and provide a wristband there.

 

I received my wristbands, but my dog ate them? 'er they were lost.


Go to will call to pick-up at the on-site box office with an ID that matches the name on your order. They will be able to verify you and provide a wristband there.

 

I still have some technical questions about my wristband shipment.


Go to will call to pick-up at the on-site box office with an ID that matches the name on your order. They will be able to verify you and provide a wristband there.

 

I have non-technical ticketing or event questions.


Please click here.

 

How and when do I apply my wristband?


You will receive exact instructions on how to apply your wristband with your package. Do not put on your wristband before you have received and carefully read the instructions included. Please make sure to put on the wristband uniquely registered to you.

Please do not remove the excess portion of the wristband or tamper with your wristband in any way. Do not cut it, burn it, stretch it or fold it. Altered wristbands will be invalid and any person in possession of an altered wristband will be charged a replacement fee or may be ejected from the festival site.

 

How do I know if a wristband is real or counterfeit?


Fake or deactivated wristbands may look like the real thing but they will be identified by our scanning system at each venue entrance.

Only orders placed through the ticketing website are guaranteed to be authentic. We do not want any of our fans to be scammed.

 

Please be aware: 


We are not responsible for any counterfeit tickets or wristbands.
In addition, any wristbands reported lost or stolen will have their RFID chip deactivated and will not be valid.
For your own protection, please do not purchase Lightning in a Bottle wristbands from any third party sellers.
Those in possession of fake wristbands – or ones reported lost or stolen – will not be admitted to the festival.
There are no hard tickets being sold or distributed this year. If someone tries to sell or give you a paper ticket DO NOT take it. EVERYONE will need a wristband to enter the festival.
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