Super Earlybird Refund FAQ - Lightning In A Bottle

Super Earlybird Refund FAQ

Thank you for being committed supporters of LIB and locking in your 2019 passes in the Super Earlybird Sale! As excited as we are about showing you our new home, we extend our sincerest apologies to anyone that is inconvenienced by this change. We’re working hard to make sure this process is as smooth and easy for you as possible, and we hope you can join us on this adventure in 2019!

There is good news that comes with these changes…locking in your Super Earlybird ticket means that you’ll have the lowest priced ticket by far! So, if you’re on the fence about the new location and dates, know that you currently have a ticket to the LIB experience at the absolute best value possible.

If you absolutely can’t make it to LIB 2019 because of the date or location change, please fill out this form before the February 13th at 11:59pm deadline and your refund will be processed in 5 business days or less. Make sure you read the details in the FAQ below.

 

FAQ

What are the new festival dates?

LIB 2019 will take place on May 8th through the 13th.

 

Why is LIB 2019 changing dates and venues?

Read the response on our website here.

 

When will the new location be announced?

Stay tuned for the official location announcement coming in the next few weeks. We can tell you that it is still in central California.

 

I’m still attending LIB 2019 no matter what! Do I need a new ticket to attend LIB at the new venue?

No, your original purchase is valid for the new event location and date.

 

I can’t make it to LIB 2019 now, can I receive a refund?

Yes. Please fill out our refund request form by Friday, February 13th at 11:59pm here.

 

Is there a deadline to request a refund?

Yes, the deadline is Friday, February 13th at 11:59pm. Please fill out our refund request form here.

 

If I purchased my Super Earlybird Festival Pass with a Payment Plan, what do I do?

Payment plans will be refunded as normal. Affirm payment plans will be canceled.

 

Will tickets be offered for LIB 2019 at the Super Earlybird price again?

No, that pricing was only available if you purchased your tickets in the Super Earlybird Sale.

 

If I get a refund and decide later I can attend LIB 2019, will I be able to re-purchase my ticket at the Super Earlybird price?

No, that pricing was only available if you purchased your tickets in the Super Earlybird Sale.

 

I can’t find my Super Earlybird ticket confirmation number, what do I do?

We need your ticket confirmation number and email address used on the purchase to process the refund, if you cannot locate these please contact Eventbrite’s support team at eventbrite.com/support

 

 What is the official 2019 Earlybird ticket link?

The LIB 2019 Earlybird ticket link will be available when we announce the new location in the coming weeks. We appreciate your patience!