Info

Ticketing Support & FAQ – 2018 Onsale

When do tickets go on sale?

The Lightning Loyalty Sale begins Monday, November 13th at 10am and is open to those who received a loyalty access code.

The public Earlybird Onsale begins Wednesday, November 15th at 10am.

The General Onsale will be in January 2018 after the music lineup has been released.

Do you have payment plans?

Layaway Payment Plans for Festival Passes have returned this year. Layaway Festival Passes are available here: https://lib2018layaway.eventbrite.com/ for a limited time.

Will there be two day or single day tickets?

No single day or 2-day passes will be available in the 2017 pre-sale or general onsale. LIB is a 4 (or 5) day experience!

I can no longer attend LIB, can I have a refund?

All sales are final. No refunds.

Who should I contact for general festival and event questions?

Please contact support@thedolab.com for all event related questions. You can also contact us at via facebook: https://facebook.com/LIBfestival.

Who should I contact for questions or concerns regarding an issue with purchasing ticket online?

For Loyalty Sale access code questions, please contact support@thedolab.com

If you are trying to purchase tickets and are unable or are having an issue with the ticket purchase process, please contact Eventbrite directly: https://www.eventbrite.com/support/contact-us

You may also reach them at: 888-203-5531

The phone number above is for troubleshooting only. Placing orders over the phone is not available. Please place all orders through the Eventbrite ticketing page: https://libfestival2018.eventbrite.com.

Do I need a hard ticket to get in the festival?

Your wristband will take the place of a traditional ticket, and will be automatically shipped to you in advance of the event. If you buy your ticket after the cut-off date to have it mailed you will go to Will Call at the entrance of the event to get your wristband.

When will I get my wristband in the mail?

Credentials will begin shipping in late April 2018. When your order has shipped, you will receive an email from fulfillment@eventbrite.com with your shipment tracking info.

IMPORTANT: Wristbands will be sent to the shipping address submitted at ticket checkout. You can verify your shopping address by logging in to Eventbrite and going to My Tickets: http://eventbrite.com

Do I have to sign for my package?

No.

The address I originally provided is incorrect; Can I update my address?

You can edit your shopping address by logging in to Eventbrite and going to My Tickets: http://eventbrite.com Once packages have shipped you will not be able to update your shipping address. If your package is undeliverable, it will be returned to us and we will hold it at will call.

I’ve tracked my package and I’m concerned it won’t be delivered.

Go to will call to pick-up at the on-site box office with an ID that matches the name on your order. They will be able to verify you and provide a wristband there

I received my wristbands, but my dog ate them? Help, they were lost.

Go to will call to pick-up at the on-site box office with an ID that matches the name on your order. They will be able to verify you and provide a wristband there. There is a $20 replacement fee for lost or damaged wristbands.

 

 

How and when do I apply my wristband?

You will receive exact instructions on how to apply your wristband with your package. Do not put on your wristband before you have received and carefully read the instructions included. Please make sure to put on the wristband uniquely registered to you.

Please do not remove the excess portion of the wristband or tamper with your wristband in any way. Do not cut it, burn it, stretch it or fold it. Altered wristbands will be invalid and any person in possession of an altered wristband will be charged a replacement fee or may be ejected from the festival site.

How do I know if a wristband is real or counterfeit?

Fake or deactivated wristbands may look like the real thing but they will be identified by our scanning system at each venue entrance.

Only orders placed through the Eventbrite website are guaranteed to be authentic. We do not want any of our fans to be scammed.

Please be aware:

  • We are not responsible for any counterfeit tickets or wristbands.
  • In addition, any wristbands reported lost or stolen will have their RFID chip deactivated and will not be valid.
  • For your own protection, please do not purchase Lightning in a Bottle wristbands from any third party sellers.
  • Those in possession of fake wristbands or ones reported lost or stolen will not be admitted to the festival.
  • There are no hard tickets being sold or distributed this year. If someone tries to sell or give you a paper ticket DO NOT take it. EVERYONE will need a wristband to enter the festival.

 

by: Y2